Lapel Pins & Coins believes in superior customer service and we provide a quality guarantee with each order!

These are the terms and conditions that governs all orders.
Each order relies on you for important information to produce any specific custom products such as lapel pins, challenge coins, Lanyards, badges, keychains and other various promotional products. As we work together each party has responsibilities. We have included these responsibilities below.

Lapel Pins & Coins / Company is responsible for:

Accurate order information, before production begins, you will receive via e-mail a digital proof of your final custom-made product. This high-quality digital proof will allow you to spell check, verify color, size and make any additional changes or corrections prior to starting production. The "size" of your lapel pin, keychain or coin is determined by measuring the widest or tallest point of your design.
We use the “Pantone Matching System”, PMS colors, All Pantone (PMS) numbers will be listed on the art proof so you can verify them. It is important that you indicate your color choices by using Pantone PMS numbers. For more information about the Pantone site please visit www.pantone.com. NOTE: Computer monitors and printers do not display colors the same, you should always confirm your color choice by consulting a Pantone (PMS) color chart.

Confirming your order, order confirmations sent via email will contain specifications including type, size, colors, quantity, pricing and the estimated production time along with final art proof. Also, a link to our terms and conditions page. If the specifications and final digital art proof meet your satisfaction, then confirm your approval via e-mail. Once confirmed we will start the production process immediately. All orders placed through our online system allows for a complete review of your ordering details, along with our Terms and Conditions. Therefore, online orders do not require a Confirmation Letter email.
Producing your order correctly and shipped on-time. Once we have received your approval / confirmation and payment, we will begin production on your order immediately. We will give expected delivery dates but we have no control over deadlines with shippers and can not one hundred percent guarantee there exact delivery time frames do to their unforeseen issues.
We stand behind our products one hundred percent, every product we manufacture has a one hundred percent quality guarantee. We will replace any defective custom product. We only require that you submit a written claim of defective product within 30 days of reciept. For purposes of this Agreement, the term "defect" or "defective" means manufacturing error.

You / Customer are responsible for:

Customer carefully reviewing art proof provided. Once you have received the digital proof, please give special attention to the design you have chosen. Carefully check the spelling and Pantone PMS colors chosen. If no changes or corrections required to your proof, simply return your approval via email. We are producing a custom-made product specifically for you with no marketable value to our company for cancelled orders.

Approved orders may not be cancelled for any reason.
Shipping Your Product. It’s our goal to have your product delivered on or before the due date needed. However, that we cannot guarantee our deliveries nor be held responsible for delays in shipping which are beyond our control. These delays include but not limited to inaccurate or undeliverable address information, U.S./Foreign Customs procedures, misrouting of your package by shipping company or the unavailability of the addressee.

*Additionally, there will be a shipping charge if the product is shipped to locations outside of the United States.
Legal ownership of any and all logos, trademarks and copyrights. By submitting your design to Lapel Pins & Coins, you warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other person/entity's intellectual property rights.

Legal Details: 

All sales are final. Due to the custom nature of our products, all sales are final. Once an order has been submitted for production, it may not be canceled for any reason. Lapel Pins & Coins does not issue refunds, give credits or offer discounts. As mentioned previously, if one of the products we manufacture is found to be defective, we will gladly replace it. We only require that you submit your written claim of defective product to us within 30 days of receipt. 

In the event that a legal dispute arises, it is agreed that the exclusive jurisdiction and venue for such a dispute is Orange County, Florida, USA., and that the prevailing party is entitled to an award of reasonable attorney's fees before trial or hearing, during trial or hearing, after trial or hearing, and/or appeal. Should Lapel Pins & Coins be named in a copyright/trademark infringement lawsuit arising out of Lapel Pins & Coins use of a copyright/trademark protected item provided by you for use in your product, you agree to indemnify Lapel Pins & Coins for any damages and/or litigation-related expenses borne by Lapel Pins & Coins. 

All of the products displayed on this web site containing corporate logos or registered trademarks are shown only to illustrate the reproduction capabilities of Lapel Pins & Coins. Purchase of merchandise from Lapel Pins & Coins in no way, shape or form grants you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you. 

Lapel Pins & Coins thanks you for your business!